Customer Support!

JUS believes in a transparent & responsive support system for our customers. We believe that every request from a customer has to have a reasonable response period. This works as the benchmark for us to improve on our services.

We have multiple levels of support for our customers.

  1. Telephonic Support
  2. Customer support portal
  3. Onsite support
  4. Remote support

The Customer portal facilitates logging and tracking of :

  1. Incidences or issues
  2. Change requests
  3. New system requirements

CSMS_support

The portal provides an administrative dashboard to the customer with a snapshot view of requests and their turnaround time. Each request has a priority associated and an approval workflow. The admin dashboard measures response time for each request and gives an average of turnaround time by the nature of request.

You could write to us for more information at info@justech.in.